Current Positions

A leading owner, developer, operator and investment manager of first-class real estate in 28 key markets across the United States, Europe, Asia and Latin America. We develop, build and manage premier office, residential and retail spaces for industry-leading tenants, as well as state-of-the-art life science centers.

The Position:

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. S/he will report to the Operations Manager and will be located in Midtown, Manhattan. 

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality/Leadership:

• Provide a warm and welcoming experience for customers and visitors
• Promote and contribute to amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Actively support the Property Management team in fostering long lasting relationships with customers
• Lead and mentor the Client Service Coordinator (CSC)

Operations:

• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Manage responsibilities and assignments for CSC
• Oversee new customer onboarding procedures
• Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
• Assemble bi-annual operating expense prepayment and true-up packages and send to customers
• Prepare monthly accruals with Operations Manager oversight
• Create and maintain customer OT HVAC billable spreadsheet based on lease language
• Respond to customer account statement inquiries
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
• Maintain the customer portal to ensure current building communication and procedures are available to our customers
• Distribute the monthly rent statements
• Assist the Property Management team with projects and communication

About You:

Qualifications:

• 1 to 3 years of experience in commercial real estate or hospitality industry
• Bachelor’s degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

• Thrive in an innovative and fast-paced environment
• Demonstrate strong interpersonal skills
• Provide exceptional customer service
• Strong mentorship and leadership qualities

Additional Requirements:

• Prolonged periods of standing
• Frequent walking
• Frequent use of hands and fingers to write, type, and grasp documents and items
• Frequent use of arms to reach, pull, and push
• Occasionally lift and/or move 10-20 lbs

*Onsite presence is required for this position.

Great Company offering Full Benefits and Professional Growth