Current Positions


To $65K

New York

Tenant Coordinator

A leading owner, developer, operator and investment manager of first-class real estate in 28 key markets across the United States, Europe, Asia and Latin America. We develop, build and manage premier office, residential and retail spaces for industry-leading tenants, as well as state-of-the-art life science centers.

The Position:

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. S/he will report to the Operations Manager and will be located in Midtown, Manhattan. 

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:


  • Provide a warm and welcoming experience for customers and visitors
  • Promote and contribute to amenity offerings
  • Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
  • Actively support the Property Management team in fostering long lasting relationships with customers
  • Lead and mentor the Client Service Coordinator (CSC)


  • Provide support to ensure smooth operations of the Property Management Office (PMO)
  • Manage responsibilities and assignments for CSC
  • Oversee new customer onboarding procedures
  • Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
  • Assemble bi-annual operating expense prepayment and true-up packages and send to customers
  • Prepare monthly accruals with Operations Manager oversight
  • Create and maintain customer OT HVAC billable spreadsheet based on lease language
  • Respond to customer account statement inquiries
  • Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
  • Maintain the customer portal to ensure current building communication and procedures are available to our customers
  • Distribute the monthly rent statements
  • Assist the Property Management team with projects and communication

About You:


  • 1 to 3 years of experience in commercial real estate or hospitality industry
  • Bachelor’s degree
  • Proficient in Microsoft Office or equivalent
  • Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

  • Thrive in an innovative and fast-paced environment
  • Demonstrate strong interpersonal skills
  • Provide exceptional customer service
  • Strong mentorship and leadership qualities

Additional Requirements:

  • Prolonged periods of standing
  • Frequent walking
  • Frequent use of hands and fingers to write, type, and grasp documents and items
  • Frequent use of arms to reach, pull, and push
  • Occasionally lift and/or move 10-20 lbs

*Onsite presence is required for this position.

Great Company offering Full Benefits and Professional Growth


Only qualified candidates will be considered.
Please submit Resume in A WORD DOCUMENT
Please let us know if you are available on Zoom, Skype and or FaceTime.
Please no phone calls.