Current Positions



San Francisco, CA

Property Manager

Operations Manager

Summary of the Position:

The Operations Manager will report to the General Manager and will be based in our on-site. You will be responsible for ensuring smooth day-to-day operations, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality / Leadership:

  • Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property
  • Maintain customer relationships including, hospitality, and traditional operations management
  • Understand customer business needs and leverage our platform to solve their real estate challenges
  • Review lease proposals and facilitate space tours for prospective customers
  • Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere
  • Assist the General Manager to drive overall amenity engagement
  • Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
  • Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement


  • Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
  • Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
  • Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
  • Facilitate pre-built and landlord-built customer spaces
  • Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
  • Assist the Property Management team with projects and communication


  • 3 – 5 years of experience in a similar role within real estate industry
  • Bachelor’s degree required (with a focus on real estate preferred)
  • Prior real estate experience preferred
  • Financial experience including costs, budgets, service contracts and arrears
  • Proficient in Microsoft Office or equivalent
  • Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:

  • Experience leading a multi-layered team
  • Takes initiative and is a proactive leader always focused on continuous improvement
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and project management skills
  • Passion for working with people and creating amazing experiences
  • Eager to be a part of a fast-paced and dynamic work environment


*Onsite presence is required for this position.


Only qualified candidates will be considered.
Please submit Resume in A WORD DOCUMENT
Please let us know if you are available on Zoom, Skype and or FaceTime.
Please no phone calls.